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Terms & Conditions

Payment Methods

Terms of Service

House of Ceramics Terms of Service

Welcome to House of Ceramics. These Terms of Service (“Terms”) govern your use of our website, products, and services (the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

This website is hosted on the Wix platform, which enables us to provide our Services to you.
 

1. Customer Care

For general inquiries, you may contact us at:
Email: query@houseofceramics.in
Instagram: @houseofceramics.in

For special requests or custom orders, please contact us via:
Phone/WhatsApp: +91 99997 12932, +91 99997 12917
 

2. Eligibility and Use

By using our Services, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or guardian. You agree to use the website only for lawful purposes.
 

3. User Accounts and Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activities that occur under your account.

We are not liable for any loss or damage arising from unauthorized use of your account.
 

4. Privacy Policy

Your use of our Services is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
 

5. Pricing and Availability

All prices are listed in Indian Rupees (INR). Prices and product availability are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time.
 

6. Coupons and Discounts

  • Coupons may be applicable to both domestic and international customers unless otherwise stated.

  • Coupons are not valid on sale items.

  • Only one coupon, gift certificate, or credit note may be used per order unless specified.

  • We reserve the right to modify or cancel any promotional offers at our discretion.
     

7. Shipping

  • Domestic (India): Free shipping on orders above ₹699.

  • International: Shipping charges may vary. Please contact our support team for details.
     

8. Promotions and Offers

We may run promotional campaigns, contests, and offers from time to time. Each promotion will have its own terms and conditions available on the website.

House of Ceramics reserves the right to modify, suspend, or withdraw any promotion without prior notice.
 

9. Wholesale Orders

We offer special pricing and benefits for bulk or wholesale orders.

For wholesale inquiries, please contact:
Phone/WhatsApp: +91 99997 12917, +91 99997 12932
 

10. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards

  • UPI (GPay, Paytm, etc.)

  • Net Banking / NEFT / IMPS

  • PayPal (for international transactions)
     

11. Third-Party Services

Our website may use third-party services such as payment gateways and logistics providers. We are not responsible for any issues arising from these third-party services.
 

12. Limitation of Liability

House of Ceramics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services.
 

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.
 

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.
 

15. Contact Information

If you have any questions regarding these Terms, you may contact us at:

Email: query@houseofceramics.in

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