House of Ceramics Privacy Policy

House of Ceramics operates this website and store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience.

This website is hosted on the Wix platform, which enables us to provide our Services to you. Wix may collect and process personal data as necessary to operate and improve its platform and services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
 

1. Personal Information We Collect

We may collect the following categories of personal information:

• Contact details such as your name, billing address, shipping address, phone number, and email address

• Payment information such as credit/debit card details and transaction information (processed securely via third-party payment providers)

• Account details including login credentials, preferences, and settings

• Transaction data including purchase history, cart activity, returns, and exchanges

• Communication data including customer support messages and inquiries

• Device information such as IP address, browser type, and device identifiers

• Usage data including how you interact with our website and services
   

2. Sources of Information

We collect personal information:

• Directly from you when you create an account, place an order, or contact us

• Automatically through cookies and tracking technologies when you use our website

• From service providers such as payment gateways, shipping partners, and analytics tools

• From third-party integrations where applicable
   

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, payments, and deliveries

• Manage your account and preferences

• Provide customer support and respond to inquiries

• Improve and personalize your shopping experience

• Send order updates and service-related notifications

• Send marketing communications (you can opt out anytime)

• Detect and prevent fraud and ensure security

• Comply with legal and regulatory obligations
   

4. Sharing of Personal Information

We may share your personal information with:

• Wix (hosting and infrastructure provider)

• Payment processors and shipping partners

• IT, analytics, and marketing service providers

• Legal authorities where required by law

We do not sell your personal information.
 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content.

You can control or disable cookies through your browser settings.
 

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
 

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

We may require identity verification before processing such requests.
 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
 

10. Children’s Privacy

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children.
 

11. International Data Transfers

Your personal information may be stored and processed outside your country as required to provide our services.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.
 

13. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, you may contact us:

Email: houseofceramics.in@gmail.com
Email: query@houseofceramics.in
Phone: +91-99997 12932
Address: Golf Course Extension Road, Sushant Lok III Extension, Sector 57, Gurugram, Haryana – 122011, India