Shipping Policy

House of Ceramics Shipping Policy

At House of Ceramics, we aim to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines our processing times, delivery timelines, and shipping terms.
 

1. Order Processing Time

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Orders (India):
Delivery is typically completed within 15–20 business days. However, delivery may take longer during high order volumes or festive seasons.

International Orders:
Delivery timelines are typically 25–35 business days, depending on the destination.
 

Order Cancellation:

• Free cancellation is allowed within 24 hours of placing the order.

• After 24 hours, a cancellation fee of 25% of the total order value will be applicable.

• Pre-order purchases are non-cancellable.
   

2. Shipping Methods and Charges

Domestic Shipping (India):

• Free shipping is available on orders above ₹699.

• Orders are shipped through reliable courier partners.

• Tracking details will be shared via email once the order is dispatched.

International Shipping:

• Shipping charges vary based on location. Customers are required to contact our support team for exact charges.

• Estimated delivery time is 7–14 business days after dispatch, depending on the destination.
   

3. Shipping Restrictions

Certain products may be subject to shipping restrictions due to location, local laws, or courier limitations. If we are unable to ship an item to your address, we will inform you before processing your order.
 

4. Order Tracking

Once your order is shipped, you will receive tracking details via email. You can track your order using the tracking number provided. Delivery timelines shown by courier partners are approximate and may vary.
 

5. Shipping Delays

While we strive for timely delivery, delays may occur due to factors beyond our control, such as courier issues, weather conditions, or location constraints. We will assist you in tracking your order and resolving any issues.
 

6. Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with clear photographic evidence. We will assist you with a replacement or resolution as per our Return and Refund Policy.
 

7. International Duties and Taxes

For international orders, customs duties, taxes, and import charges may apply. These charges are the responsibility of the customer and are determined by the destination country’s customs authorities.
 

8. Contact Information

For any questions regarding shipping, delivery timelines, or your order, please contact us:

Email: query@houseofceramics.in
Phone/WhatsApp: +91 99997 12932, +91 99997 12917

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By placing an order with House of Ceramics, you agree to the terms outlined in this Shipping Policy.