Question 1

What are the currency available for shopping on the website?

Accepted Answer

You can shop on the website in INR (Indian Rupee).

Question 2

Do product prices vary from country to country?

Accepted Answer

The product price remains same irrespective of the country you shop from. 
Only the shipping prices change depending upon your delivery location.

Question 3

What are the shipping charges to my location?

Accepted Answer

INDIA: Free shipping is available on orders above ₹699. For Cash on Delivery, shipping charge is Flat Rs 155.
International: Shipping charges depends on the destinations pincode.

Question 4

After placing the order, I didn’t receive any confirmation on email/phone.

Accepted Answer

Please check your spam/promotions folder. If the issue persists, send us an email at query@houseofceramics.in

Question 5

How much time will it take for my product to get delivered?

Accepted Answer

All shipments In India will be delivered within 15-20 business days & International within 25-35 Days once the order is received by us.
In case of order placed for customization the team will get in touch with you for 
your requirement, it generally takes 35-45 business days to get delivered.

Question 6

What payment options are available for me?

Accepted Answer

INDIA: Net Banking, Credit & Debit Cards, GPay, Paytm, UPI
 
INTERNATIONAL:  Credit Cards, Debit Cards, Net Banking , PayPal

Question 7

What if I want to buy in wholesale or for reselling?

Accepted Answer

We have a separate team that will help you with such orders. 
Email at query@houseofceramics.in to get in touch with our sales team.

Question 8

What is an SKU code?

Accepted Answer

Each product on the website has a unique code attached to it. 
You can view the SKU code of the product by visiting the product page (sample product page here)

Question 9

I'm not able to complete payment via Paypal. What can I do?

Accepted Answer

You need to add INR as a currency in your Paypal account for initiating payments.

Question 10

I still have a question, what can I do?"

Accepted Answer

Feel free to reach us on :
1. E-mail: query@exclusivelane.com 
2. Instagram Messenger: https://www.instagram.com/houseofceramics.in/
3. Call or WhatsApp: +91-99997 12932, 99997 12917

FAQs

FREQUENTLY ASKED QUESTIONS